Effective Date: 10/01/2025
Company: Pena Appliances
Email: [email protected]
Phone: (786) 440-0973

1. Introduction

Pena Appliances respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, contact us, or make a purchase in-store or online.

By using our website or services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name

Phone number

Email address

Billing and shipping address

Payment details (processed securely through third-party payment providers)

Non-Personal Information

Browser type and version

IP address

Pages visited on our website

Date and time of your visit

3. How We Use Your Information

We use your information to:

Process and fulfill orders or service requests

Communicate with you about your purchase or delivery

Respond to customer service inquiries

Send updates, offers, or promotions (only with your consent)

Improve our website, products, and customer experience

We do not sell, rent, or trade your personal information to third parties.

4. Information Sharing

We may share limited information only with:

Service providers (such as delivery companies, payment processors, or technicians) solely to complete transactions or services.

Legal authorities if required by law or to protect our rights and property.

All third parties handling your data are required to maintain confidentiality and follow data protection standards.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
You can choose to disable cookies in your browser settings, but some website features may not function properly as a result.

6. Data Security

We take appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
While no online system is 100% secure, we maintain industry-standard protections to ensure your data’s safety.

7. Data Retention

We retain customer information only for as long as necessary to fulfill the purposes for which it was collected or as required by law (for example, tax or warranty records).

8. Your Rights

You have the right to:

Request a copy of the personal data we hold about you

Request correction or deletion of your information

Opt out of marketing communications at any time

To exercise these rights, please contact us at [email protected].

9. Links to Other Websites

Our website may include links to external sites. Pena Appliances is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

10. Updates to This Policy

We may update this Privacy Policy periodically. All updates will be posted on this page with a new “Effective Date.” Continued use of our services after changes are posted means you accept the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: [email protected]
📞 Phone: (786) 440-0973